FAQ

A: At Norse Packaging, we value open communication with our clients. You can reach our dedicated team in several ways: 1. Email: For general inquiries, please email us at info@norsepackaging.com. We aim to respond within 24 hours. 2. Phone: If you prefer to speak with us directly, call our customer support line at +47 905 51 226 from Monday to Friday, 9 AM to 5 PM CET. Outside these hours we might have to call you back, just leave us a message. 3. Website: Visit our website at www.norsepackaging.com and use the contact form available under the 'Contact Us' section to send us a direct message. 4. Social Media: Follow and message us on our Instagram profiles for the latest updates and direct communication. We are here to assist with all your needs related to sustainable, EU-compliant plastic cosmetic packaging, including airless pump bottles and PET cosmetic jars.

A: To receive a quote and an estimated delivery date we need information about your project. Please provide detailed information by filling out our sample request form: 1. Product Specifications: Include the type of product, size, material, and any unique features or customization requirements. 2. Quantity: Specify the total number of units you need. 3. Delivery Location: Provide the full address where the products will be shipped. 4. Timeline: Indicate any specific deadlines or timeframes you have for delivery. 5. Additional Requirements: Note any other special requirements or questions you might have. This information enables us to give you an accurate quote and a realistic delivery schedule. You canalso reach out to our customer service team through our contact form on the Norse Packaging website or email us directly at info@norsepackaging.com.

A: Yes, Norse Packaging offers samples of our products. We understand the importance of evaluating the quality and suitability of our products before making a purchase. The samples are necessary for new products. We highly recommend our clients to test the compatibility of the new product together with your formula/liquid. After the initial sample we will proceed with color matching and labels if this is within the scope. To request samples, please visit our website and fill out the "Sample Request Form" available in the Info section. Or you may use our email: info@norsepackaging.com. Once your request is received, our team will review it and provide the necessary information regarding availability and shipping details. If you have any specific requirements or questions, feel free to include them in your request, and we will assist you promptly. PS; You may also consider to get at larger test bach before full production, to test the product in your machine line up.

A: OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer). The difference between OEM and ODM in cosmetic packaging manufacturing boils down to who drives the design and how much customization is involved. Here's a breakdown to help you decide which suits your brand best: OEM (Original Equipment Manufacturer) Client-Driven Design: You provide the design, specifications, and sometimes even the raw materials or molds. Customization: Full control over packaging shape, size, material, color, and branding. Exclusivity: The packaging is unique to your brand—no competitors using the same design. Pros: Total creative freedom, Strong brand differentiation, Tailored to your exact vision... Cons: Higher costs due to custom molds and materials, Longer lead times for development and production. Requires in-house expertise or external design support... ODM (Original Design Manufacturer) Manufacturer-Driven Design: The supplier offers pre-designed packaging options. Limited Customization: You can tweak branding elements like logos and colors, but not the core design. Faster Production: Ideal for quick market entry. Pros: Cost-effective and efficient , Quick turnaround, Lower risk with proven designs... Cons: Less uniqueness—other brands may use similar packaging, Restricted creative expression, Potential overlap with competitors...

A: That will depend on the product you are looking for. At Norse Packaging we will stretch to give you the MOQ you want. Our goal is to offer high-quality cosmetic packaging at competitive prices even at low MOQ`s. “We fully understand the importance of low MOQ, especially for new brands. We will discuss options and find the perfect MOQ for your product. As lower MOQ could be more expensive, maybe an increase in numbers would not mean an increase in cost - let`s find out.” MOQ stands for Minimum Order Quantity—it's the smallest number of units a supplier is willing to sell in a single order. This concept is especially common in manufacturing and wholesale industries. For example, if a skincare packaging supplier has an MOQ of 1,000 units, you’d need to order at least that amount to initiate production or purchase. Why MOQs Matter Cost Efficiency: Suppliers set MOQs to ensure each order is profitable by covering production and setup costs. Bulk Pricing: Buyers often get better per-unit prices when meeting or exceeding the MOQ. Inventory Planning: Helps suppliers manage stock levels and forecast demand more accurately. Supplier Relationships: Committing to an MOQ can lead to stronger partnerships and better terms over time.

A: When sourcing cosmetic containers, such as airless pump bottles and PET cosmetic jars, from China and shipping them to Europe, Norse Packaging provides various transportation options to suit different needs. If you're balancing cost and speed, rail freight offers a solid middle ground—faster than sea, cheaper than air. For bulk shipments like cosmetic containers, sea freight remains the most economical choice. Here are the estimated transit times for each mode of transport: Sea Freight (FCL/LCL): Typically takes between 30 to 45 days from China to Europe and is best suited for large volumes where cost efficiency is a priority. Rail Freight: Estimate from Asia to Europe 14-20 days. Rail transit times can be quicker than sea freight but depend on specific routes and schedules. Air Freight: Estimate2-7 days, suitable for urgent shipping, expensive. Choosing the right mode of transport depends on your specific requirements regarding volume, cost, and urgency. Norse Packaging ensures that shipments are handled efficiently and in compliance with EU regulations, providing you with reliable and sustainable packaging solutions. For more information see our shipping policy

A: As our customer you have some obligations upon receiving delivery from Norse Packaging. The first step is to carefully inspect the contents of your package to ensure everything is in order. Here’s a step-by-step guide to help you through the process: 1. Check the Packaging: Visual inspect the external condition of the delivery. If there are damages- Secure the transporters signature and acknowledment of the damage when signing for the delivery. If there is any visible damage, take photos immediately as evidence and contac us. 2. Verify shipping documents: You should have received commercial invoice and packing list. 3. Inspect for Quality: Make sure each item meets your quality expectations for the products. Open the package and verify that all items listed on the packing slip are included. This includes ensuring you have received the correct quantity and type of products you have ordered. 4. Report Issues Promptly: If you find any discrepancies, damages, or quality issues, contact our customer service with in the deadline. Provide detailed information along with any photos or documentation to help us resolve the issue quickly. 5. Store Appropriately: After successful inspection, store your packaging products in a suitable environment, ensuring they remain in optimal condition until they are used. Norse Packaging prides itself on delivering high-quality, sustainable packaging solutions. Your satisfaction is our priority, and we are here to support you at every step of the way. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service team. Please read more- Find the full information about delivery and customer obligations here.

A: At Norse Packaging, we strive to ensure prompt and efficient delivery of all orders, but occasionally delays can occur. As soon as we are informed of the delay we will get in touch with you with an updated delivery date. If your delivery is delayed, please rest assured that we are working diligently to resolve any issues and ensure your package reaches you as soon as possible. We appreciate your patience and understanding. For specific inquiries or updates, please contact our customer service team. Several factors could affect the timely arrival of your order: 1. Customs clearance and inspection: Delays at customs can occur due to increased security screenings or additional documentation requirements. Random or targeted inspections can delay clearance. 2. Operational and logistiacal issues: Shipping routes and schedules can sometimes be disrupted by unforeseen events, such as adverse weather conditions, port congestions, or logistical issues with our shipping providers. Factors That Affect Transit Time Port congestion (especially during peak seasons) - Busy ports like Shanghai or Rotterdam may have long queues for docking and unloading. Rolled shipments - If a container misses its scheduled vessel due to overbooking or documentation issues, it may be “rolled” to the next sailing. Blank sailings - Carriers may cancel scheduled sailings due to low demand or route optimization. Port strikes or labor shortage - Strikes or lack of dock workers can slow down container handling. 3. Force Majeure Events: Weather and natural disruptions - Storms, typhoons,floods or rough seas can delay vessels or halt port operations. Geopolitical risks (e.g. Red Sea detours) - High-risk zones like the Red Sea may force ships to reroute, adding days to transit. War and conflicts Accidents or technical failures. 4. High demand or holiday: A surge in orders or reduced capacity at the factory might impact our standard processing times. This impact on delivery time will be notified to you as our customer before the order is beeing placed. Please find our shipping policy here.

A: At Norse Packaging, we are passionate about providing eco-friendly and EU-compliant options for cosmetic packaging. Our range includes airless pump bottles and PET cosmetic jars, which are designed to reduce product waste and environmental impact. Our airless pump bottles ensure that your products are dispensed without exposure to air, preserving their efficacy while minimizing the usage of preservatives. Furthermore, our PET cosmetic jars are fully recyclable, offering a sustainable solution that does not compromise on quality or aesthetics. Whether you're a startup beauty brand or an established company, we are committed to meeting your needs with high-quality, sustainable packaging solutions that positively contribute to environmental conservation. For more information, reach out to our team at company and contact.

A: The most commonly used plastics in cosmetic packaging are: PET (Polyethylene Terephthalate): Clear, lightweight, and recyclable; ideal for bottles and jars. HDPE (High-Density Polyethylene): Durable and opaque; used for lotions and creams. PP (Polypropylene): Heat-resistant and versatile; great for caps, jars, and tubes. AS (Acrylonitrile Styrene): Lightweight, transparent, and more impact-resistant than some other clear plastics, making it ideal for jars, caps, and compact cases. Acrylic (PMMA): Glass-like clarity and premium feel; used in luxury packaging. Each material offers unique benefits in terms of appearance, durability, and compatibility with cosmetic formulations. For more information, read our aticle "Introduction to common plastic materials".