SHIPPING & DELIVERY

 

Shipping and Delivery 

All prices are Free On Board (FOB) from our factories/production. Norse Packaging (NP) will arrange for shipment via an appropriate carrier and ensure that the products are adequately packed for transport. Please note that extra cost for packaging in some cases is not included in the price. NP will arrange transportation on behalf of the Client. Delivery dates are estimates and not guarantees. Delays caused by factors beyond NP`s control, such as customs clearance or weather conditions and so on, shall not constitute a breach of contract.

 

Liability and Insurance for transportation

Please note that the Client is responsible for insurance of the products from the time the products leave the factory. NP shall not be liable for any loss or damage to the products during transit unless otherwise agreed upon. Insurance for shipments can be arranged at the Client's request and expense.

 

Customs and Duties

Norse Packaging shall be responsible for handling all customs clearance procedures on behalf of the Client, except paying any applicable duties or taxes in the destination country,  unless another agreement regarding the shipment has been made. 

 

Customer Obligations Upon Delivery

This clause outlines the Customer’s obligations upon receipt of goods delivered in accordance with the applicable Incoterms®

 

The following provisions apply once the Products arrive at the agreed place of delivery or transfer of risk, as specified under the applicable Incoterm:

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i. Applicability of Incoterms®

The rights and obligations of the Seller and the Customer in relation to delivery, risk, and transport are governed by the Incoterms® rule specified in the sales contract (e.g., DAP, DDP, CIP, CIF, FOB). The obligations set forth in this section apply from the moment risk transfers to the Customer, as defined by the applicable Incoterm.

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ii. Visual Inspection Upon Receipt

Upon receipt of the goods at the named place (port, warehouse, terminal, or final destination), the Client shall:

• Conduct a prompt visual inspection of all shipping units;

• Identify any external damage to packaging, shrink wrap, seals, or containers;

• Document all visible defects through clear photographic evidence prior to opening the packages.

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iii. Verification of Shipping Documents

The Customer must review and cross-check the following documents provided by the Seller or carrier:

• Commercial invoice

• Packing list

• Bill of lading or transport document (if applicable)

• Certificate of origin, insurance, or customs documents (as per agreed Incoterm)

Any discrepancies shall be reported to NP within the notification period stated below.

 

iv. Internal Inspection and Product Verification

After unpacking, the Client shall inspect the Products to confirm:

• Compliance with order specifications (product type, model, and quantity)

• Absence of internal damage or defects

• Proper condition of goods, especially for perishable or sensitive shipments (as applicable)

 

v. Notification of Non-Conformity or Damage

If any damage, shortage, or non-conformity is discovered, the Client shall:

• Immediately annotate the delivery note or carrier’s receipt with detailed remarks

• Secure the Transporter’s signature acknowledging the issue (if present)

• Retain the original packaging and damaged goods for potential inspection

• Notify NP in writing within 24hours of delivery or risk transfer

Note: The general reservation “Subject to Inspection” shall not be considered a valid claim of damage or discrepancy.

 

vi. Right of Refusal

If the Products are substantially damaged, do not conform to the order, or are not delivered per the applicable Incoterm (e.g., wrong location or missing documentation), the Client may refuse acceptance. Such refusal must be:

• Documented in writing on the delivery note

• Immediately reported to NP

• Supported with photos and delivery documentation

 

vii. Risk and Cost Allocation

Unless otherwise agreed:

Under FOB, CFR, or CIF terms, risk transfers to the Customer once the goods are loaded onboard the vessel at the port of shipment. Under DAP or DDP, risk transfers at the named place of destination. The Client is responsible for loss or damage arising after the point of risk transfer, even if such issues are only discovered later

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Governing Law

This agreement shall be governed by Norwegian laws, and any disputes shall be resolved in accordance with those laws.

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