Terms of service

These terms of service govern the agreement between Norse Packaging AS (NP) and our clients ("the Client") for the shipment of products to agreed destination. By placing an order with NP, the Client agrees to these terms.

 

Orders and Acceptance

All orders are subject to NP’s approval.  NP reserves the right to make a credit check and decline any order without providing a reason.

 

Products and material
The Clients are responsible for making sure that the products are in the correct material and size to align with their product requirement. As we do not have access to your product testing, it is the responsibility of the client to confirm that the formula/filling methode are compatible with our packaging and suitable for the intended use. We can provide the actual samples* according to request before placing the order. We urge the Client to conduct necessary tests on samples before placing an order. We can also provide Client with a test-batch before full production. 

*Samples are subject to a sample cost.

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Prices and Payment Terms

All prices are Ex Works (EXW) from our factories/production facilities. NP shall be responsible for handling all customs clearance procedures on behalf of the Client, except for the payment of import duties/taxes and VAT in the destination country.

 

The Client shall pay for production and shipping when placing the order. The remaining balance shall be paid upon loading on ship, delivery or within a specified credit period for the remaining balance. These costs are normally taxes, tariffs and currency adjustments. NP reserves the right to adjust prices based on currency fluctuations of +/- 5%, for which the Client may request documentation. The ownership of the products will transfer from NP to the Client upon full payment (cf. Norwegian law on mortgage (“Panteloven”), §§ 3-14 and 3-22).

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Order confirmation

After receiving the order, NP will send order confirmation (OC). Client shall receive OC within two working days after placing the order. The OC will inform about the lead time after receiving full payment. The Client has two working days to check details and get back with any changes or corrections, after this the order will be executed. All orders may be subject to adjusting the number of items delivered +/- 10% to fill the carton/pallet if needed. In most cases the adjustment will be visible on the order confirmation. Orders below USD 400 will be subject to a handling fee.

 

Delivery

On behalf of the client, Norse Packaging (NP) will arrange for transportation via an appropriate carrier and ensure that the products are adequately packed for transport according to Clients request. Please note that extra cost for packaging, in some cases, is not included in the price. Delivery dates are estimates and not guarantees. Delays caused by factors beyond NP`s control, such as customs clearance or weather conditions and so on, shall not constitute a breach of contract. For more information about logistics go to the Shipping & logistics page: https://www.norsepackaging.com/shipping-policy

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Complaint Policy

We want our customers to be happy but  we understand that complaints can happen and we want to make the process as easy as possible.  Here is how we handle these cases. 

 

Unless otherwise specified in the contract, the buyer shall not withhold full payment solely due to partial non-conformity. Remedies for non-conforming goods (e.g., repair, replacement, price reduction) should be pursued separately without affecting payment obligations for conforming items. 

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-Cancellation and Refunds

Orders cannot be canceled once confirmed, except by written agreement with the Norse Packaging. Refunds will be issued only in cases of proven defect or error directly attributable to Norse Packaging . The products are manufactured in high volumes, and minor surface marks may occur as a natural result of the production process. Dark-coloured components, particularly black, are more prone to visible abrasions. These marks are not considered quality defects and therefore do not constitute grounds for a refund.

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-Client responsibilities

Please check the products when they are received. Complaints must be submitted within 5 days after delivery of the products. For visible damage, a written remark must be made to the CMR/Way bill upon receiving the products and also handed to the transporter.

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-Documentation

All complaints must be documented with written statement explaining the problem and pictures.  A complaint cannot be made where the cause can be traced to the customer or where the cause is beyond our control (eg force majeure or other unforeseen events).

 

Norse Packaging are not responsible for indirect losses like lost sales, lost profits, or other consequential damages. No goods can be returned without written agreement.

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Governing Law

This agreement shall be governed by Norwegian laws, and any disputes shall be resolved in accordance with those laws.

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Amendments

The Company reserves the right to amend these terms and conditions at any time without prior notice. The updated terms will apply to all future orders.

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