TERMS & CONDITIONS

Introduction

These terms and conditions govern the agreement between Norse Packaging AS (NP) and our clients ("the Client") for the shipment of products from our Factories to an agreed destination. By placing an order with NP, the Client agrees to abide by these terms.

 

Orders and Acceptance

All orders are subject to NP’s approval.  NP reserves the right to make a credit check and decline any order without providing a reason.

 

Products and material
The Clients are responsible for making sure that the products are in the correct material and size to align with their product requirement. We can provide the actual samples* according to request from the Client, before placing the order. *Samples are subject to a sample cost.

We urge the Client to conduct necessary tests on samples before placing an order. In most cases we can also provide Client with a test-batch before full production.

 

Order confirmation
To make sure your order is received and handled correctly,  info@norsepack.no must be used. After receiving your order, NP will send you an order confirmation.

Client shall receive order confirmation within one workingday after placing the order. The Client has two (2) days to check details and get back with any changes or corrections, after this the order will be executed. All orders may be subject to adjusting the number of items delivered +/- 10% to fill the carton/pallet if needed. In most cases the adjustment will be visible on the order confirmation.

 

Prices and Payment Terms

The Client shall pay for production and shipping upon order placement. The remaining balance shall be paid upon loading on ship, delivery or within a specified credit period for the remaining balance. These costs are normally taxes, tariffs and currency adjustments. All prices are ex VAT.

Orders below USD 400 will be charged a handling fee. We reserve the right to adjust prices based on currency changes +/- 5%, witch the Client may ask for documentation. The ownership of the products will transfer from NP to the Client upon full payment (cf. Norwegian Law on mortage; “Panteloven” §§ 3-14 and 3–22).

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​Unless otherwise specified in the contract, the buyer shall not withhold full payment solely due to partial non-conformity. Remedies for non-conforming goods (e.g., repair, replacement, price reduction) should be pursued separately without affecting payment obligations for conforming items.

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Complaint Policy

We want our customers to be happy so we are sorry that you have to make a complaint. We understand that this can happen and we want to make the process as easy as possible for you.  Here is how we handle these cases. 

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Cancellation and Refunds

Orders cannot be canceled once confirmed, except by written agreement with the Norse Packaging. Refunds will be issued only in cases of proven defect or error directly attributable to Norse Packaging .

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Client responsibilities

Please check the products when they are received. Complaints must be submitted within 5 days after delivery of the products. For visible damage, a written remark must be made to the CMR/Way bill upon receiving the products and also handed to the transporter.

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Documentation

All complaints must be documented with written statement explaining the problem and pictures.  A complaint cannot be made where the cause can be traced to the customer or where the cause is beyond our control (eg force majeure or other unforeseen events).

 

Norse Packaging is not responsible for indirect losses like lost sales, lost profits, or other consequential damages. No goods can be returned without written agreement

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Governing Law

This agreement shall be governed by Norwegian laws, and any disputes shall be resolved in accordance with those laws.

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